Grievance Redressal

Last updated: October 25, 2026

This page names PMMockr's grievance officer and explains how complaints are handled, under the Information Technology (Intermediary Guidelines) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

How to raise a complaint

Responsible privacy and grievance contact: Shubham Gupta, support@pmmockr.com. Operator: PMMockr. Business location: Bengaluru, India. You can also use Privacy choices and requests in Settings to obtain a tracked reference.

Email support@pmmockr.com with the subject 'Grievance'. Include your account email, what happened, links or screenshots if relevant, and what outcome you want.

We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. Requests to remove content that exposes someone's private body or impersonates them are acted on within 24 hours.

What you can complain about

Content on PMMockr that you believe is unlawful, infringing or harmful; the handling of your personal data; payments and refunds; and the quality of the service.

If you are not satisfied

For personal data complaints you may approach the Data Protection Board of India. For consumer complaints you may use the National Consumer Helpline (1915) or the consumer commissions.

Describe the issue and requested resolution

Include the affected page or account action, the approximate time it occurred and what you expected to happen. For access or payment concerns, identify the plan or transaction using a reference that support can look up; never send a full card number, password or authentication code. Explain the outcome you are seeking and any steps you already tried. For a content complaint, provide the exact page location and describe the specific passage or behavior that concerns you. Keep the report factual and focused on the issue. Refer to the contact details and response timelines above when deciding how to follow up on your complaint.

Contact and grievance officer

PMMockr is operated by Shubham Gupta. Business location: Bengaluru, India.

Grievance officer: Shubham Gupta, email support@pmmockr.com. We acknowledge complaints within 24 hours and resolve them within 15 days.

General support: support@pmmockr.com.