Create a metric dashboard for the executive team reviewing Payments

Problem Statement Description

Product context: Stripe is financial infrastructure for internet businesses; its products include payments, Checkout, Billing, Connect, Radar, Issuing, Terminal, and tax tools.

Stripe’s executive team wants a Payments dashboard that helps them understand the health, growth, and risks of the payments business for subscription-based merchants. These merchants rely on Stripe to acquire customers, process recurring charges, recover failed payments, prevent fraud, manage global payment methods, and maintain reliable revenue collection across markets.

Your task is to define what this executive dashboard should measure and how those metrics should be structured so leaders can make high-quality decisions. The dashboard should balance business outcomes, merchant value, payment performance, reliability, risk, and competitive position without becoming a collection of vanity metrics.

Assume the audience includes senior leaders across product, engineering, risk, finance, and go-to-market. They need a concise view that can support weekly or monthly business reviews, identify emerging issues, compare performance across merchant segments and geographies, and guide investment decisions for Stripe Payments.

The experience should consider:

- The primary north-star and supporting metrics for Payments, especially for subscription businesses.

- Clear metric definitions, including numerators, denominators, time windows, and whether metrics are volume-weighted, merchant-weighted, or transaction-weighted.

- Payment funnel instrumentation, including authorization, authentication, capture, settlement, retries, disputes, refunds, and involuntary churn.

- Useful cohorts and cuts such as merchant size, region, currency, payment method, card network, issuer, subscription tenure, and integration type.

- Guardrail metrics for fraud, chargebacks, latency, reliability, compliance, merchant trust, and customer experience.

- How to distinguish controllable Stripe performance from external factors such as issuer behavior, macroeconomic shifts, regulation, or merchant mix.

- How executives should interpret trends, anomalies, and trade-offs between conversion, risk, cost, and reliability.

The goal is to define a dashboard that gives Stripe’s executive team an accurate, decision-useful view of Payments performance for subscription businesses and helps them decide where to invest, where to intervene, and how to measure progress over time.