Describe the worst customer experience possible with Ticketmaster, Turo, or a major hotel chain. Then, identify a north-star metric and propose an MVP solution.

Focus on identifying a specific, extreme customer pain point that highlights systemic flaws in the chosen service. For instance, consider issues like ticketing errors, vehicle availability, or booking cancellations. Once you’ve outlined the worst-case scenario, clearly define a north-star metric that aligns with improving customer satisfaction or reducing friction in the experience. Finally, propose a minimum viable product (MVP) solution that addresses the identified pain point, ensuring it is feasible and directly tied to the north-star metric. Be prepared to explain how your solution would be implemented and measured for success.