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How would you improve the worst post-booking experience for OpenTable?
- Product Design
- Top-Interview
- Easy
- 10 min
Focus on identifying specific pain points in the post-booking experience for OpenTable users. Consider aspects such as confirmation notifications, changes to reservations, and follow-up communications. Think about how to enhance user engagement and satisfaction during this phase, possibly through improved messaging or additional features like reminders or easy access to restaurant information. Be prepared to discuss potential user research methods to validate your ideas and how you would prioritize the improvements based on user needs and business goals.
What this question tests
- Product Design
- Structured problem solving
- Communication
- Trade-off reasoning
Practise this question under interview conditions. Answer it out loud against a timer with an AI interviewer that asks follow-ups, then review the scored report.
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