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Improving Substitution Experience in Blinkit
- Product Design
- Zomato
- Medium
- 10 min
As a product manager at Blinkit, you are tasked with enhancing the user experience when a customer orders an item that is out of stock. The goal is to ensure that the customer feels satisfied with the alternative options provided and that the delivery remains within the promised 10-minute window. Consider how to effectively communicate with the user, present suitable alternatives, and streamline the decision-making process.
What this question tests
- Product Sense
- User Empathy
- MVP Design
- Success Metrics
Practise this question under interview conditions. Answer it out loud against a timer with an AI interviewer that asks follow-ups, then review the scored report.
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