Tell me about a time when you had to mediate a conflict.

Focus on a specific instance where you played a key role in resolving a conflict between team members or stakeholders. Clearly outline the context of the conflict, the parties involved, and the underlying issues that led to the disagreement. Emphasize your approach to mediation, including the strategies you employed to facilitate communication and understanding. Highlight the outcome of your intervention and any lessons learned that contributed to your growth as a leader. Be sure to connect your experience to Amazon's Leadership Principles, particularly those related to collaboration and ownership.