You're a PM at Ticketmaster. How would you identify and solve the biggest problem in the post-booking experience?

Focus on outlining a structured approach to identify pain points in the post-booking experience. Start by discussing how you would gather qualitative and quantitative data, such as user feedback, surveys, and analytics on user behavior after booking. Consider key metrics like cancellation rates, customer support inquiries, and user engagement levels. Once you identify the biggest problem, propose a solution that enhances user satisfaction and reduces friction, detailing how you would prioritize this solution within the product roadmap. Be prepared to justify your choices with data and explain how you would measure the success of your proposed changes.