You're a PM for a business intelligence system and it has a low NPS (25%). How would you bring it to 75%?

Focus on identifying the root causes of the low NPS by analyzing user feedback and conducting surveys to understand pain points. Discuss specific metrics you would track, such as user engagement, feature usage, and customer support interactions, to gain insights into user satisfaction. Propose actionable strategies for improvement, including product enhancements, user experience redesigns, and customer education initiatives. Highlight how you would prioritize these initiatives based on their potential impact on NPS and outline a plan for measuring progress over time.