Your largest customer is advocating for a new feature not in your roadmap. What do you do?

Focus on demonstrating your ability to balance customer needs with strategic priorities. Start by acknowledging the importance of the largest customer and their influence on the business. Discuss how you would gather more information about the feature request, including its potential impact on the customer and the broader market. Highlight your approach to evaluating the request against the current roadmap, including stakeholder discussions and prioritization frameworks. Finally, explain how you would communicate your decision to the customer, whether you choose to accommodate their request or explain why it may not be feasible at this time.