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As an OpenTable PM, how would you prioritize improving the worst post-reservation experiences?
- Metrics
- Top-Interview
- Hard
- 20 min
Focus on identifying the specific post-reservation experiences that are causing the most dissatisfaction among users. Consider gathering data on user feedback, ratings, and complaints to pinpoint the worst experiences. Prioritize these issues based on their impact on user retention and overall satisfaction. Discuss potential solutions for each identified problem, weighing factors such as feasibility, cost, and expected improvement in user experience. Finally, outline a plan for measuring the success of your improvements to ensure they effectively address the identified pain points.
What this question tests
- Metrics
- Structured problem solving
- Communication
- Trade-off reasoning
Practise this question under interview conditions. Answer it out loud against a timer with an AI interviewer that asks follow-ups, then review the scored report.
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