What key metrics would you use to measure the success of Zoom?

Focus on identifying both quantitative and qualitative metrics that reflect user engagement, retention, and overall satisfaction with Zoom. Consider metrics such as Daily Active Users (DAU), Monthly Active Users (MAU), churn rate, and Net Promoter Score (NPS). Discuss how these metrics can provide insights into user behavior and product performance, and consider the impact of different user segments (e.g., free vs. paid users). Additionally, think about how external factors, like market trends and competition, might influence these metrics and how you would use them to inform product decisions.