Refund Policy

Last updated: October 25, 2026

This Refund Policy explains how PMMockr reviews refund requests for one-time paid access, including 3-month and 1-year premium access.

Overview

Premium access is a one-time purchase in Indian rupees. It does not auto-renew.

Paid access is unlocked after payment confirmation. A refund, chargeback, failed payment or cancelled payment may remove premium access and relock premium questions or company banks.

Refund request window

Send refund requests within 14 calendar days of the charge for a full refund review, unless the law or a written offer gives you a different right.

The fastest route is the refund request option in your PMMockr billing settings, which matches the request to your payment automatically.

You can also email support@pmmockr.com with the account email, payment date, access period purchased, payment reference if available, and the reason for the request.

When refunds may be approved

Duplicate charges, accidental purchases reported promptly, payment taken without access being unlocked, serious technical problems we cannot reasonably fix, or other cases we find fair after review.

If premium access was not delivered because of a payment or access error, we will either restore access or refund the affected charge.

When refunds may be declined

When premium access was delivered and substantially used, the request is outside the review window, the account broke our Terms of Service, or the request depends on interview outcomes, hiring decisions or disagreement with AI feedback after meaningful use.

PMMockr is an educational tool. We do not refund because a candidate did not receive an interview, offer, promotion or a specific score improvement.

Processing and access changes

Approved refunds go back to the original payment method through Razorpay in Indian rupees. If your bank converted currency on the original payment, it sets the rate on the refund and any difference is not reimbursed by PMMockr.

We submit approved refunds to Razorpay within 3 business days of approval. The money usually reaches your account within 5 to 7 business days after that, depending on your bank, card network, wallet or payment rail.

A full refund ends premium access immediately. If we agree a partial refund, we will tell you in writing whether your access continues and until when.

Free practice access remains available unless the account is restricted for another reason.

Cancellations and expiry

Premium access is sold as one-time 3-month or 1-year access and does not auto-renew, so there is no recurring payment to cancel. Access simply ends on its expiry date.

Payment disputes and escalation

If you open a payment dispute or chargeback, billing review may pause until the provider process ends. Access may be restricted while a dispute is pending or after a chargeback succeeds.

If you are unhappy with a refund decision, write to our grievance officer at support@pmmockr.com. We acknowledge within 24 hours and respond within 15 days.

This policy does not limit rights you have under consumer protection law. If the law gives you stronger refund rights, those rights apply.