Refund Policy

Last updated: May 14, 2026

This Refund Policy explains how PMMockr reviews one-time payment refund requests, duplicate charges, failed unlocks, expiry, and payment-provider processing.

Refund Request Window

Refund requests should be sent within 14 calendar days of the charge for a 100% refund review, unless applicable law or a specific written offer gives you a different right. Contact support@pmmockr.com with the account email, payment date, access period purchased, payment provider reference if available, and a valid reason for the request.

When Refunds May Be Approved

We may approve a refund for duplicate charges, accidental purchases reported promptly, payment success without entitlement unlock, serious technical access issues that PMMockr cannot reasonably resolve, or other cases we determine are fair after review.

When Refunds May Be Declined

Refunds may be declined when premium access was delivered and substantially used, when the request is outside the review window, when account activity violates the Terms of Service, or when the request depends on interview outcomes, hiring decisions, or dissatisfaction with AI feedback after meaningful use.

Processing and Access Changes

Approved refunds are processed through the original payment provider where possible. Timing depends on the provider, bank, card network, wallet, or payment rail involved. Premium entitlements may end immediately when a refund is approved.

Cancellations and Expiry

PMMockr premium access is sold as one-time 1 month or 1 year access and does not auto-renew, so there is no recurring subscription to cancel. If you purchased by mistake or want billing help, contact support as soon as possible so we can review the payment and account usage state.