How would you run the first 90 days after taking over Logistics

Problem Statement Description

Product context: Amazon is a commerce, logistics, media, devices, and cloud company; its products include Marketplace, Prime, Prime Video, Alexa devices, ads, fulfillment, and AWS.

You have just taken over Amazon Logistics, a large-scale operational product and network spanning delivery promises, fulfillment handoffs, sortation, last-mile delivery, carrier partnerships, seller expectations, and customer experience. The business operates under high volume, tight SLA commitments, peak-season variability, cost pressure, and intense scrutiny on reliability, speed, and trust.

In this execution interview, you are expected to describe how you would run your first 90 days as the accountable product or business leader. Your plan should show how you would quickly understand the current state, identify the most important operational and customer problems, align cross-functional teams, and sequence action without disrupting a mission-critical logistics network.

The scenario is intentionally broad and senior-level. You should clarify scope, define what “taking over Logistics” means, and create an operating approach that balances customer obsession, operational excellence, cost discipline, partner management, and long-term scalability.

The experience should consider:

- The key customers and stakeholders: end customers, marketplace sellers, delivery partners, fulfillment teams, customer support, finance, operations, and leadership.

- The baseline you would establish across delivery speed, on-time performance, cost per package, defects, capacity, safety, and customer trust.

- How you would structure the first 30, 60, and 90 days, including discovery, prioritization, execution, and review rhythms.

- Owners, dependencies, and decision rights across product, operations, engineering, data science, finance, legal, and regional teams.

- Go/no-go criteria for operational changes, pilots, process fixes, tooling improvements, or network adjustments.

- Launch and execution risks, including peak demand, regional variance, carrier constraints, labor capacity, quality issues, and customer-facing promise failures.

- Communication mechanisms for leadership updates, frontline feedback, escalation handling, and rollback or mitigation plans.

Your goal is to present a credible first-90-days operating plan that demonstrates judgment, prioritization, and leadership in a complex Amazon-scale logistics environment, without jumping straight into isolated feature ideas or unsequenced tactical fixes.